MyDermaScope FAQ

We offer professional grade self diagnostic devices like the Digital Microscope, Skin Moisture Meter, and AI-based analysis systems that help you understand your skin, hair, and scalp with clarity.

It magnifies your skin, hair, and scalp so you can clearly see texture, pores, dryness, dandruff, and other concerns. The detailed visuals help you choose the right treatment or professional care.

Yes. It uses bio-electrical impedance technology to measure hydration and oil balance instantly. While it’s not a medical device, it gives reliable daily readings for home users and professionals.

Most of our tools are compatible with Android, iOS, Windows, and Mac (based on the product model). You can check each product page for exact compatibility and connection type.

Orders are usually shipped within 24–48 hours. Delivery typically takes 3–7 working days depending on your location.

If you receive a damaged or defective product, you can request a return or refund within 7 days of delivery. The item must be unused and returned in its original packaging.

You can register your warranty through our Warranty Registration Form on the website. After registration, upload your invoice and product images to activate the warranty.

Simply submit a Warranty Claim Form with your Warranty ID and upload the required images. Our support team will review your claim and contact you within 24–48 hours.

AI analysis offers helpful insights based on facial or scalp scans. It’s designed to guide you toward better skincare or haircare decisions, but it’s not a replacement for medical diagnosis.

Yes. Through our “Find a Doctor” section, you can connect with qualified dermatologists for personalized skin, hair, or scalp consultations.